Head of UX Research – Financial Products at Cash App (Remote)
Cash App, a leader in mobile financial services, is looking for a Head of UX Research to lead research efforts across its financial products. This remote position is an opportunity to shape the future of Cash App’s user experience, working at the intersection of technology, design, and finance.
About the Role
As the Head of UX Research, you will:
- Lead UX Research Strategy: Define and execute research strategies that inform product decisions for Cash App’s financial services, including banking, payments, and investments.
- Manage and Mentor Teams: Oversee a growing team of UX researchers, guiding them in conducting user research, usability testing, and product feedback.
- Collaborate Across Departments: Work with product designers, engineers, and data scientists to incorporate research findings into product development and optimize the user experience.
- Advocate for Users: Represent the voice of the customer, ensuring that Cash App’s financial products are user-friendly, accessible, and meet customer needs.
Key Responsibilities
- Develop and implement a comprehensive UX research strategy for all financial products.
- Lead a team of UX researchers and collaborate with design and product teams to drive data-driven decision-making.
- Synthesize research findings and provide actionable insights to improve the usability and effectiveness of Cash App’s financial services.
- Ensure alignment between user research and Cash App’s broader product and business goals.
Requirements
The ideal candidate for this role should have:
- Experience: 10+ years of experience in UX research with at least 5 years in a leadership role, preferably within financial services or technology.
- UX Research Skills: Proficiency in both qualitative and quantitative research methodologies, including user interviews, surveys, usability testing, and A/B testing.
- Collaboration and Communication: Excellent communication skills with the ability to collaborate with cross-functional teams and present research insights to executives and stakeholders.
- Portfolio: A proven track record of delivering user-centered research that has had a measurable impact on product development.
Application Process
If you’re interested in applying for the Head of UX Research role at Cash App, follow these steps:
- Visit the Cash App Careers Page: Navigate to the Cash App Careers Portal and search for leadership roles in UX or design.
- Submit Your Application: Upload your resume and a portfolio that demonstrates your expertise in UX research and leadership.
- Interviews: The interview process typically involves discussions with cross-functional leaders, portfolio reviews, and case studies focused on UX research in financial services.
Why Work at Cash App?
- Remote Work Flexibility: Cash App offers the flexibility to work from anywhere, allowing you to lead a UX research team while working remotely.
- Innovative Product Development: You’ll work on some of the most innovative and user-centric financial products, shaping the future of personal finance.
- Leadership Role: As the Head of UX Research, you’ll have significant influence over the development and design of Cash App’s products, ensuring they meet user needs and industry standards.
Conclusion
The Head of UX Research – Financial Products position at Cash App offers an exciting opportunity to lead a growing team and drive impactful research for a leading financial technology company. This role is perfect for experienced UX researchers looking to take on a leadership role and contribute to the future of financial services.
For more information and to apply, visit the Cash App Careers Portal.